Members of CSS's Customer Service and Support Team
Since its founding, CSS has been devoted to providing the absolute highest level of customer service in the industry. Over the years, we have challenged all team members to rigorously demand of themselves to not only exceed customer expectations, but to elevate the entire customer experience through innovation, added areas of support, and a commitment to Continuous Improvement. This company-wide effort is spearheaded by our incredible Customer Service and Support (you know…CSS!) team, whose daily dedication shines a bright spotlight on ensuring the very best customer experience possible.
Members of CSS's Engineering and Quality Team.
At CSS, we are passionate about the seals we provide and the service with which we provide them. We approach each element of seal production with a laser-like focus to deliver the absolute best-in-class performance and usability.
The current COVID-19 pandemic has wreaked havoc on the supply chain of just about every category, from Food & Beverage, Pharmaceutical, and Consumer Products to Industrial & Manufacturing Parts, Warehouse & Distribution, and Freight and Logistics. While many companies have managed to battle their way through the shortages, contaminations, closures, and transportation difficulties, it has often come at the cost of reducing or ignoring the supply chain security protocols that ensure the safety and integrity of shipped items.
This is not to diminish the dedication and accomplishments of the manufacturers, farmers, producers, truckers, and retailers (among many others) whose extraordinary efforts have ensured the reasonably steady supply of high-quality food, drugs, and other necessities to the population. The situation has unfortunately provided nefarious actors with increased windows of opportunity for malfeasance, whether that take the form of theft, tampering, counterfeiting, or sabotage.
Protecting the public from international drug traffickers is not the first thing that comes to mind when people think about security seals. In fact, that is an often overlooked but very significant feature of our products.
When it comes to global cargo theft, Food and Beverage products are the most frequently stolen commodities, according to supply chain insurer TT Club. The combination of their ubiquity, which makes stolen shipments hard to trace, along with their ease of resale, make this category a prime target for thieves.
Can you please introduce yourself and tell us a bit about your work at CSS?
My name is Mackenzie Renskers. I graduated from SUNY Plattsburgh with a double major in Entrepreneurship and Marketing. Here at CSS, my role as Marketing Associate gives me a variety of responsibilities focused around the company’s growth and business development.
One of America’s largest drugstore chains, with more than 5000 retail locations, transports merchandise in a high-security closed-loop distribution system via a private fleet of trucks. Each day, hundreds of trucks depart from dozens of distribution centers to deliver and retrieve merchandise on multiple stop routes.
Critical to the security program is a triple layer of tamper evident protection, which includes security bags and tamper evident carton tape, plastic indicative pull-tight tote seals, and truck seals.
We are very excited to announce a significant upgrade to our website that makes it much easier and faster to order custom security seals. The new elegant and intuitive online ordering system enables customers to build their own seals and visualize them on screen by choosing from a variety of options, including:
As supply chain, logistics, and shipping companies move from early adopters of technology towards a more open and embracing climate, GPS tracking and mobile technology solutions are becoming more of a viable security component than ever before.